Cancellation Policy

Effective August 18, 2026.

Your refund is calculated from how many days before check-in (in the property's own time zone) you cancel:

• 14 or more days before check-in — 100% of the accommodation total is refunded.
• 7 to 13 days before check-in — 50% of the accommodation total is refunded.
• Less than 7 days before check-in, or after check-in — the accommodation total is not refunded.

Cleaning fee. The cleaning fee is refunded in full unless the cleaner has already been dispatched for your stay.

Other fees and taxes. Other fees and taxes are not refunded on a guest cancellation.

If the host cancels. You receive a full refund of everything you paid — accommodation, all fees, and taxes — regardless of timing.

How refunds are paid. Card payments are refunded to the original payment method through Stripe. Bookings paid by invoice or other manual arrangement are refunded manually by the host.

The exact refund amount is always shown to you before you confirm a cancellation. Questions? Email stay@rougemedia.net.